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SET — Job Search Success Stories

Client comments on how SET services resulted in an excellent employment opportunity in the the South East. 1340

Sean B Wins $70,000 Associate Director of Customer Service Position in Southeast with Advertising/PR Firm -- "Business Doubling Every 12 Months"-- "Intrigued By Challenge, Progressive Culture"-- Praises Resume, Sample Letters, Many Other Resources

Title: Associate Director of Customer Service
Field/Industry: Advertising/PR Firm
Compensation: $70,000 base

Reporting to the Director of Customer Service, Sean will be responsible for productivity and quality management of two call centers ... analyzing statistics to set training and improvement objectives ... HR and employee development including hiring and training ... and resource management to best handle calls/email volume daily.

He will also ensure that current policies make sense, and manage implementation of all policies and procedures. He'll directly manage 4 managers and 7 supervisors, and have overall responsibility for customer service, including managing escalated issues. He's highly pleased with his move:

"This company is a survivor of the "dot-com" wars and shows great growth potential. Business is doubling every 12 months. It is a small company (250 employees) relative to my past employer and I feel intrigued and challenged by the opportunity to help the company grow."

"I am also enticed by the open and progressive culture of the company ... I feel there is great potential here and hope to move into the Director position as soon as I have proven myself. The company seemed very impressed with me from the start and moved quickly to offer me the position."

Sean praised most of SET's resources as helpful, and volunteered this:

"Probably the one tool that helped me the most was the professional resume coupled with my Marketing Director's (Don S) guidance on customizing it for different positions. The tool I used the most on a daily basis was the sample letters portfolio. I tried to write every communication in the most appropriate manner for the situation."

Sean made special mention of the website for finding growth firms and other employers to contact, and the "Emerging Jobs Supersearch" in the "On Demand" section. He also complimented the communication strategy, SOAR stories, and ongoing services from his team.



success stories • service testimonials Success Stories California Pacific Northwest Southwest Mid Atlantic New England Southeast Rocky Mountain Midwest International SET — Job Search Success Stories Client comments on how SET services resulted in an excellent employment opportunity in the the South East. 1340 Sean B Wins $70,000 Associate Director of Customer Service Position in Southeast with Advertising/PR Firm -- "Business Doubling Every 12 Months"-- "Intrigued By Challenge, Progressive Culture"-- Praises Resume, Sample Letters, Many Other Resources Title: Associate Director of Customer Service Field/Industry: Advertising/PR Firm Compensation: $70,000 base Reporting to the Director of Customer Service, Sean will be responsible for productivity and quality management of two call centers ... analyzing statistics to set training and improvement objectives ... HR and employee development including hiring and training ... and resource management to best handle calls/email volume daily. He will also ensure that current policies make sense, and manage implementation of all policies and procedures. He'll directly manage 4 managers and 7 supervisors, and have overall responsibility for customer service, including managing escalated issues. He's highly pleased with his move: "This company is a survivor of the "dot-com" wars and shows great growth potential. Business is doubling every 12 months. It is a small company (250 employees) relative to my past employer and I feel intrigued and challenged by the opportunity to help the company grow." "I am also enticed by the open and progressive culture of the company ... I feel there is great potential here and hope to move into the Director position as soon as I have proven myself. The company seemed very impressed with me from the start and moved quickly to offer me the position." Sean praised most of SET's resources as helpful, and volunteered this: "Probably the one tool that helped me the most was the professional resume coupled with my Marketing Director's (Don S) guidance on customizing it for different positions. The tool I used the most on a daily basis was the sample letters portfolio. I tried to write every communication in the most appropriate manner for the situation." Sean made special mention of the website for finding growth firms and other employers to contact, and the "Emerging Jobs Supersearch" in the "On Demand" section. He also complimented the communication strategy, SOAR stories, and ongoing services from his team.
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